The Patient Support and Internal Control Service is a structural unit of the Company responsible for healthcare quality management.
Key Responsibilities of the Service
- Coordinating the Company’s activities related to healthcare quality management;
- Ensuring a strong focus on the provision of high-quality medical care;
- Focusing on meeting patients’ expectations;
- Developing measures aimed at preventing and eliminating deficiencies identified through the analysis of the Company’s activities;
- Ensuring compliance with the legislation of the Republic of Kazakhstan and regulatory legal acts in the field of healthcare;
- Ensuring the involvement of every employee in the continuous improvement of the quality of medical care and patient safety;
- Applying a systematic approach to addressing tasks and issues related to the quality of medical services and patient safety;
- Preparing the Company for international and national accreditation procedures.
If you encounter any issues related to the procedures or quality of medical care provided, you may contact the Patient Support and Internal Control Service. The Service’s experts will review your request and assist you in resolving the issue in accordance with the regulatory legal acts of the Republic of Kazakhstan.
You may also submit a written request using the “Complaints and Suggestions” box available in each structural unit or on the first floor near the Registration Desk.
We would appreciate your inquiries, suggestions, and feedback, as they help us improve the quality of medical care provided at our Center.
Gulzira Abdiyevna Koszhanova — Head of the Patient Support and Internal Control Service
Karlygash Ksatayevna Musagaliyeva — Senior Medical Expert
Department Contacts
2nd floor, Room XIII 02 009E
Telephone: 8 7172 51 15 45
